Opus Support

What is Opus? Unfortunately Opus are no longer offering home Multi-room audio and visual solutions…. But the good news is that Ugot Ltd are still a ‘Key Support Provider’ for all existing Opus users.  We are still helping numerous Opus owners with their existing systems.

Ugot Ltd is nominated Opus Multi-room AV support Agent. Leading Smart home and Multi-room AV installer Ugot Ltd was nominated by Opus as its key support provider when it pulled out of the market several years ago. This means that any customers who have an Opus Multi-room AV system can be supported by Ugot. Conveniently located in Hampshire between  Southampton and Winchester, Ugot Smart Integtration is perfectly positioned to service, repair or replace Opus Octopus, Opus 300, Opus 500 or Opus 6 Series systems across the whole of the south of England and farther afield.

Bryan Vint, MD at Ugot said: “We are delighted that we are still able to support Opus owners.  We have unrivalled experience that Ugot has gained with the Opus Multi-room AV solution over the past 12 years. It’s great news for Opus customers who are worried about getting support for their existing out of warranty systems.”

Frequently Asked Questions.

My Opus system has stopped working can you help?
A. We can advise you on what can be done but this is dependent on which Opus system you have and which component(s) are faulty. Call us for more information

Q.  I have an Opus system that I want to upgrade – what are my options?
A.  Adding zones to Opus systems is not possible anymore but you can look at other systems.  Upgrading from standard definition to Hi-definition video is possible depending on the cabling that you have installed. Its probably best to call us to discuss in detail.

Q.  Can I add iPad control to my Opus system?
A. Yes you can but we recommend that this is with a third party control system as the Opus ‘App’ is no longer being developed or supported.

Q.  Can I replace my Opus system with a new system?
A. Yes, there are several options that we can help you with.  We have carried out replacement work for lots of customers so we can certainly help you.

Q. Can my Opus system components be repaired or replaced?
A. Some can and some can’t so it’s best to contact us to discuss.

Q.  My Opus Octopus / Opus 300 system has crackling through the speakers / they are quiet / dead – what is it?
A.  In many cases this might be the Power Supply Unit which can be replaced with a compatible unit.  If it isn’t that then it could be either your MCU300 or the keypad on the wall.

Q. Can you re-program my Opus 500 or 6 series touch screens?
A.  In order to do this we will either need your programming file from your original installer, or, we will need to start from scratch.  If we need to start from scratch it can be costly so you might then need to look at another control solution and we can help you with that.