Assistive Innovation In Action

After my blog post last week, Assistive technology in care – money saving or life changing I was contacted by an inventor, Tony Ellis, who dedicates his time to creating advanced assistive care products.  It has really struck me over the past few days how easy it is to be unaware of the challenges that others face in every day life.

If you know about Smart technology then you know about the Echo dot and how Amazon Alexa is transforming lives.  For those with mobility issues, speaking commands are enabling increased independence, but what if you have difficulty speaking?  This is where Tony has stepped in and developed a device that allows Alexa to be controlled using breath only! Have a watch of the device being demonstrated here.

The Altarez Robot can transform lives

It hadn’t even occurred to me that some people would need this, and I guess that’s the point isn’t it?  People like Tony, who has also invented an AT robot, are here to make us aware and through their ingenuity they make the world more accessible for more people.  It shows the importance of how we can, and should, continue to learn, to understand and become less ignorant to the needs of others.

So have a look at what Tony has to offer and when you see it available to buy, when someone is ready to invest in his brilliant ideas, you can say you saw it here first!

Assistive Technology in Care – Money saving or life changing?

There was a great news article on BBC South Today last week about how Smart technology is changing the lives of those with disabilities.  The feature showed a man using  Amazon Alexa to control his lights and was raving about the benefits of finally not having to rely on a care provider for basic tasks.  It also featured an elderly lady with mobility issues who felt that having her Amazon Alexa made her feel less lonely.  She was able to interact with it and play music through home speakers, this meant her husband felt more comfortable leaving her alone when he needed to leave her alone for short periods of time.

Inevitably there’s been some backlash from those who say that it’s an excuse for local authorities to reduce spending on care provision.  But what’s better?  If there is an opportunity to extend independent living through the use of technology surely that’s a good use of technological advancement?

Innovation empowers

In November 2017 the Innovate Trust, a welsh charity, began a £15,000 trial testing Smart speaker technology with five people with learning disabilities.  Smart technology was installed in their homes and has enabled them to live more independently over the past year.  In addition to this, they operate a Supported Living premises featuring a range of Smart technology with the aim of increasing the independence of residents and therefore enabling them to redirect staff resources more creatively.  The direct result is the empowerment of vulnerable people who would otherwise rely heavily on care givers.

Smart budgeting

It seems then, that this is an argument for argument’s sake.  So long as there’s continued monitoring to ensure complete safety for vulnerable individuals and emergency care, reducing cost and increasing independence is not only a good thing, it’s a great thing!  If Smart technology opens doors (literally and figuratively) and minds for local authorities to think about how best they can use voice technology, sensors, Smart lighting, Smart heating, Smart blinds, Smart door entry…the list goes on…in turn they will be better placed to use care staff  more effectively.  In turn they will become more efficient in delivering personal care where it’s needed most.

Freedom of choice

Ultimately, local authorities should offer choice.  Because a person is deemed as vulnerable – be that due to learning disabilities, physical or mental disabilities – it doesn’t mean they can’t have a choice, but the beauty of Smart technology is that is provides choice.  There’s a whole range of products to make life simpler, let’s embrace it where we can!

To find out how Ugot can help you live more independently call us on 02380 253399 or email sales@ugot.co.uk

 

How do we replace Opus systems?

It’s no secret that Opus multi-room systems, having been around for quite a while now, are coming to the end of their natural lives.  Our repair visits are becoming more and more frequent and we’re replacing a large number of MCUs and amps across the country.  Often our clients are putting off the replacement of  their systems because they assume it will be expensive, time consuming and messy, instead opting to repair time and time again.

Here at Ugot we’ve listened to our clients and after hearing the biggest concern “Will you have to pull my walls apart to replace the cables?” we’ve developed an innovative way of reusing the existing cables with new systems such as Control4 and Elan g!  On the whole this means we don’t need to make a mess or damage your walls, it is more cost-effective to replace and can be done much more quickly than a full strip-down.

So, we’ve put together a short video that dispels the myths and puts your mind at rest…Enjoy!

Call us on 02380 253399 or email sales@ugot.co.uk to discuss your Opus replacement.

Is shopping getting Smarter?

A couple of weeks ago, Waitrose announced a move into the Smart market for food deliveries. Being trialled in a small area of London, they will install a Yale lock for free and offer free Waitrose deliveries to those willing to take part. A Waitrose Partner, wearing a chest camera will have access to the customer’s house using a temporary code to gain access. They will then unpack the delivery and leave, the footage will then be available to view on the next working day.

There will be lots of views on whether this will work and how safe this is and it has already been criticised, but here at Ugot we like to think about the positives and the benefits it brings. Its easy as an able-bodied individual to overlook the stumbling blocks others face. For example, we’ve recently been approached by a client who is interested in automating many areas of his home because a close family member has reduced mobility. In this instance, he wants to return their independence and allow them to feel they have control over their comfort. To also have the ability to have their shopping delivered by a trusted person who can gain entry and put the food away if he is not at home is something that would benefit them greatly.

Trust is everything

The key word in the previous sentence is ‘trusted’. Waitrose is a quality brand that has a reputation of a certain ilk. ‘Never knowingly undersold’, ‘Waitrose and Partners’ – their marketing screams that they are looking after their customers and Partners (staff) and this is why the scheme is likely to work. They’ve gained the trust of many. And if being able to see the video footage the next day is not soon enough, there’s nothing stopping the home owner from installing other Smart items such as interactive screens that they can call up on their phone and watch the delivery in real time.

A fully stocked fridge awaits us all

We’ll be watching with interest, we know it can work, customers are offered convenience, peace of mind and independence. We also know that similar services have already rolled out in the US and Scandinavia and have been welcomed with little scepticism. With the increase in Smart technologies entering the home market it is becoming easier for customers to keep track of what’s going on at home while their away, or unable to answer the door. In the US Amazon seems to leading the way with end-to-end deliveries and the use of Smart locks, we’ve just been a bit slower on the uptake. Perhaps the key to it is that once we order our groceries online, we know we can come home to a fully stocked fridge without having to lift a finger! All we need next is a robot chef…

The Future is Now

Do you remember watching ‘Back to the Future 2′?  I mean the first time around, that’s right, thirty three years ago! I’m not mentioning this to make you feel old (age is just a number, right?) it’s got more to do with how futuristic predictions can turn into reality. 

The film correctly predicted the following: robots – seen in the film refuelling cars, in reality using in manufacturing; hologram cinema – 3D now comes as standard for many fantasy/sci-fi films; wearable tech – smart watches and although not mainstream yet, Google glasses; drone reporters – drones are often used in all kinds of news reporting to get the best pictures; hands-free video games, projection home-movie screens, video-calling and best of all, voice controlled kitchen equipment. It’s quite a list! It may have seemed out of reach then and may even have influenced today’s tech-developers when they were kids, but what interests me most is that today, in the ‘future’, we don’t see them as ridiculous. They enhance our lives, make it more efficient, enjoyable!

Pre-millennium predictions

I came across an article last night that I wrote in 1999 about how the Internet would soon become an integral part of phone usage and daily life. In it I ask whether using a phone to access the news of the day or book restaurants was just hype – I predicted that it wasn’t hype and it turns out I was right! (wipes brow).

Twenty years on and I’m still working in the technology industry, embracing smart technology and all that it has to offer. Just as Marty McFly in his fictional 2015 future is able to rehydrate his mini-pizza using voice control, I too am enjoying being able to talk to various devices around my home. The difference being that I can control my lights, heating and security system both from within my home, and when I’m out and about, not only for convenience but to maintain my home security and to be eco-friendly. I prefer to prepare my pizza from scratch before sticking it in the oven, though. Slower but ever-so-slightly more appetising!

Early days with early adopters

When Ugot came onto the Smart Integration scene in 2006 it was to cater to the needs of the early adopters who were ahead of the pack where technology was concerned. The first iPhone hadn’t even been released and here we were installing home control systems in substantial hi-end pads. But as you’d expect, things have changed. Now, we’re installing in every-day homes, homes where Alexa is playing the homeowners favourite tune and ordering next-week’s shopping. 

Smart integration isn’t something reserved for the younger generations either. If you can talk, or are able to use something to control a screen, you can create a friendlier environment for the way you live. A home owner with mobility restrictions can answer their doorbell, open the door, turn lights on and off, control their heating and even cook their dinner all from the comfort of one place. The one thing that people dread with ageing is losing their independence, the reality now is that Smart homes can enable extend independent living with simple, secure, user-friendly devices. 

Future thinking

We love that the future is here now, that we’re at the forefront of technological changes that benefit every generation, but what’s coming next? Can we predict the direction Smart homes will go? With the development of Artificial Intelligence (AI) it’s highly likely that all we have to is think about going home at the end of a long working day and all of our Smart devices will interoperate, working in sequence to ensure a welcome arrival, a prepared dinner, clothes washed and dried, a prepared bath and a pre-heated bed with sleep-ready lighting all tailored to your personal timetable. I’ll check back in a few years’ time and see if I’m right!`

What Ugot that makes you special?

It’s an interesting question this one. When a potential client asks you the question “Why you?” Have you got an answer? It can be easy to lead with what products you sell and what they do, but that’s not what they’re asking. What they really want to know is, are you worth taking a risk on, and why should they partner with you on their project?

Whether you’ve been in your industry for a few years or whether you’re a new business, when you’re putting yourself out there and promoting yourself the same thing matter. You need a reason, something that’ll make them take a chance on you. Essentially it comes down to proving yourself, and admittedly, if you’re a new player it’s going to be harder but that’s OK because you need to earn a good reputation.

Value your client, value yourself

I was told a story the other day about a builder who’d installed a kitchen for someone. He had a great reputation as a builder, his quote was exceptionally competitive and the initial RSJ he’d installed and plastered looked great, the client thought she’d made the right decision. Fast forward six weeks and the poor woman’s tearing her hair out. Despite being a ‘good’ builder, he outsourced the kitchen fitting to contractors. Her list of complaints were as long as her leg and the photos prove it. She hates to admit it, but she realises now that his quote was competitive for a reason. He wasn’t an experienced kitchen fitter, he was using cheap, unskilled labour, and she now finds herself in a position of having to rip out the entire kitchen and start again with the paltry remains of her once healthy budget. And the builder? He’s done a runner and his reputation’s in tatters.

So what’s the lesson here? It’s simple, be an expert; be great at what you do and always deliver; never underestimate how important customer service is, and be honest – with yourself as much as the client. If you can’t deliver and the client’s budget doesn’t stretch to you employing the right contractor, don’t fake it, it could ruin you. Find yourself some trusted partners and recommend them with a guilt-free conscience.

And if you’re the one looking for an expert consider the following:

Find someone who knows what they’re doing, someone who has expertise. Even if they’re starting out it’s ok to take a chance but they should be upfront about being new but still be able to show a large degree of knowledge in the area they’re working. Ask questions. An Electrician is not a Home Cinema Expert in the same way that a Chef-de-Partie is not a Pastry Chef, they’re skilled in their own areas.  Knowing some of what they’re being asked (and Googling the rest) is not enough.

Shop around, different suppliers may use the same products as their counterparts but what are they offering that gives you the comfort of knowing that they really know their stuff? What’s their differentiator? Are they on top of technological advancements? They might not be able to predict the future but if they can talk about their take on trends and how they’re planning to integrate them into their business, and ultimately work with you, then it’s a good sign. Will they stick around to finish the job, even if there’s a hiccup? And finally, think about the level of customer service you expect and the customer service you pass on to your clients, let them know your expectations and accept nothing less.

Even the ‘elderly’ can get Smart

Our sympathetic Smart installation in an elderly property took expertise, patience and a lot of love.

Ugot were contacted during the summer by clients who own a 200 year old Grade II listed building, in Hampshire.  The issue was that they’d had a home entertainment system installed some years ago and despite initially being pleased with it they’d lived for many years with intermittent issues and niggles, adding bits and bobs here and there but never fully integrating them.  Basically, it had never been quite right and this summer they’d had enough.

We were asked to take a look at the system and see what needed to be done to resolve the issues they had.  We took one look and knew instantly that changes needed to be made!  We found tangled cabling, dangerous connections and even an extension lead that had been screwed to the wall (we still aren’t sure how the original installer didn’t get electrocuted!).

The clients wanted a system that worked well, was fully integrated and completely secure, plus it needed to be moved from a staircase inside a cupboard (yes, really!) to the basement. But, and there was a big but.  They warned us it was a listed building, it wouldn’t be an easy job and we had to ensure that the fabric of the building showed no visible signs of interruption.  They were sure it wasn’t possible because it hadn’t been possible before, hence the cobbled together system they were having to persuade to work on a daily basis.

Listed buildings experience counts when the going gets tough

Ugot have quite a bit of experience in listed buildings and pride ourselves in keeping the inside as beautiful as the outside, but it’s very rarely easy.  Perhaps it’s the challenge that drives our passion, and a love for what we do.  Every home is unique and has it’s quirks and the quirk of this job?  A 5ft 9 engineer working in a height-restrictive, soot-filled loft space of  an aged property, on one of the hottest weeks of the year installing new cabling through two floors whilst remaining sympathetic to the Grade II listed building status.

Did we manage to complete the job that the client’s were sure was impossible? We sure did and these images show the only visible invasive sign of our work, and the final kit and rack installation.  Pretty impressive we think.

System installed:  Fully integrated Control4 Audio and Video system with desktop and on-wall touch screens and new data network.

Got a problem? No problem.

Opus multiroom AV logoWhat do you do when something you’ve bought goes wrong?  Take it back to the shop, receipt in hand? Check the warranty and then call a service centre, safe in the knowledge that your product will be fixed one way or another?  But what happens if the company that you bought the item from no longer exists, or what if it was already installed in the dream house you bought a couple of years ago?

Find an expert who can help

This is exactly what has happened with the Opus multi-room home entertainment system which first came to the market around 15 years ago.  Installed in luxury homes in the UK and in Dubai, the multi-room entertainment system created an experience for home owners that allowed them to access their entire music and film collections throughout their homes using wall mounted touch panels and remote controls.  It’s a great system but since leaving the market a few years ago, Opus has been replaced with state-of-the-art solutions such as Control4 and Elan to name a couple, and there’s only one company in England who can help when things go wrong.

Common problems, easily fixed

You may have had the Opus system installed yourself or be the heir of such a system installed between 2003 and 2012 in a home you’ve purchased.  We are now starting to see an influx of issues with the system, due to its age, but we can help.  Common problems include the touch screens failing, power surges overloading the system following the installation of a smart meter or wireless router, speakers buzzing or humming.  If you have experienced these issues or any others, don’t fret.  We can  diagnose and often repair common issues to keep your system running, as do for home owners every day.  If it can be fix, we will fix it.

Ugot are the only smart integration company in England supporting Opus.  If your system is unfixable, or you just want to upgrade to another system we offer up to £1000 discount even if your system is faulty.

Opus up to £1000 trade in offer

Need us?

Call 02380 253399 or email sales@ugot.co.uk

Chauffeur driving the homebuying experience

I read an article this week that announced ‘Homes are the new cars’ – and with four kids dumping a whole range of paraphernalia willy-nilly under and between the seven seats, I do often mistake our Volvo for their bedrooms! On a serious note, it referred to what was once a luxury now being offered as standard.  Over recent years, car manufacturers have seen huge profit increases through brand lock-ins and connected in-car infotainment systems.  Volvo for example has a long-running partnership with Google whose Android operating system powers its Sensus infotainment system and Google universe services will be introduced into its next-generation system.

Now it’s our turn.  Where once Developers relied upon high-labour bespoke items with a low-profit margin, such as kitchens, to tempt homebuyers, they are beginning to see the benefits of integrated high-tech add-ons that have a much greater Wow! factor and enable developers to maintain a higher asking-price.  How?  Well, it’s all about your customers.

In their shoes

Your potential homebuyers, let’s call them Mike and Anna, pull up on-site having seen that the homes are advertised as ‘Smart Ready’, tickling their taste buds enough for them to want to find out more.  Mike heads straight to the sales assistant wanting to know the price of the properties on offer; Anna reads the marketing materials and looks at the site-plan, eyeing a nice corner plot, before being shown towards the show-home.  On entry they see a strategically placed sign on the walls instructing ‘Say “Lights On”’, Anna is impressed, Mike’s not letting on at this stage.  The sales assistant shuts the front door behind them and leaves to view alone.

Walking around, Anna obeys each of the signs from “TV On” and “Heating On Low” to “Chill Out Music On” and “Evening Lighting On” and is enthused.  Mike’s quietly impressed but isn’t sure about the investment.  Whilst they admire the size of the en-suite bedroom the doorbell rings and a touch screen panel lights up on the bedroom wall.  The sales assistant appears on the screen and Anna chats with her before unlocking the front door remotely and letting her in.  Now Mike is interested. 

They join the sales assistant downstairs and she shows them her mobile phone, revealing that the entire smart home system can be controlled from wherever she is, using one integrated app.  She explains the advanced features of the entry system app which allows the controller to activate any type of customisable ‘scene’ in their home, such as turning on lights, opening the garage, unlocking the door or quickly activate alerts such as sounding an alarm, locking all doors, or turning on all interior and exterior lighting for added safety if the property is empty.

Mike often works away from home and this has sold him the house.  At first, he was interested in the fact that the house would be ‘Smart Ready’ and he could use his Alexa to turn on the TV but the fact that so many options can be integrated either now or at later stages, and the safety of his family taken care of, will see him pay a premium for the peace of mind.  Knowing that both he and Anna can see who is at his front door whilst he is working late at night is an added bonus.

How much work?

So, for the Developer, how much work is actually involved?  What do you have to do to maintain your preferred price point?  The answer, in reality, is very little.  Planned at the right stage, Smart Home Integration, is simple.  Planning starts from approved plan stage, (smart blueprints for each house ‘type’ can be replicated across a development), cabling takes place at first-fix by the Developer’s electricians and cables can either remain hidden or be blank plated ready for installation experts to be brought in as and when the customer is ready.  Developers can choose to offer Smart Home Integration as part of their overall package or pass on customers to a Ugot expert once they take ownership of their new home.

The key to success

The key to making this work is to make the process seamless.  Planning makes it seamless, makes it simple for everyone concerned.  Offering something that’s a little bit more than just a ‘nice to have’ and more of an essential in terms of both security and future-proofing a home gives homebuyers confidence.  Chauffeur drive the home-buying experience, show them what’s possible and be the industry standard. 

By Caroline Meech, Marketing Manager, Ugot Smart Integration.  www.ugot.co.uk

Be Smart, Be Secure

Gone are the days when smart homes were just for the tech-savvy early-adopters, today if you’ve got a smart home hub then you’re half way there. You might only use yours to play music or to get the local weather forecast, but the capabilities go far beyond that.

Elan g! interface on smartphoneSo what does having a fully integrated smart home actually mean? Typically, it will have all, or a combination of, the following elements that are voice or app activated: lighting, heating, CCTV, alarm systems, electric blinds, home cinema, even door locking and security. It’s possible for some systems to be retro-fitted in modern homes but if you’re looking at buying off-plan or self-building, even better. But what’s the point you may ask, perhaps it’s a passing phase? Not so. Where once these systems were something to show off, they are fast becoming the essential items for the savvy house-buyer and house-builder.

What’s in it for you? 

Well, apart from being something to show off, they make life that much easier. Imagine this, after a long-hard day at work, tired children in tow, the alarm has already been deactivated via your mobile phone, the outside lights are on and you enter your home using your thumbprint. The door opens to lighting and that was pre-set for your arrival and the children make themselves comfortable as they call out for their favourite programme to start on the TV in their den and your favourite music station is already playing on your integrated speakers. Gone is the scrabbling around for keys, feeling for the light switch and jumping to the kids demands, bliss.

Home & Property security
CCTV, simulated occupancy, gate and door entry control system design & installation

But what about when you’re on holiday or away on business? Perhaps you’re worried about leaving your home vacant and vulnerable. Don’t be. With simulated occupancy, your smart home can be set up to mirror a typical week of activity. Lights and sound systems can replicate a normal pattern, without the predictability of timed lamps switching on and off at the same time each day. In addition, you can monitor your CCTV footage from your app and even speak to any callers remotely via a door entry system.  

Best of all, every home is bespoke. You get exactly what you want and need. Don’t want the kids to be able to activate your controls? No problem. You want to add automated lights a little later on when your budget allows? Again, no problem. Smart integration is exactly that. It’s flexible, intelligent and made for you.

To find out more, give your local Smart Integration Specialists a call on 02380 253399 or email sales@ugot.co.uk